Terms and Conditions - Landscapers Purley
Welcome to the terms and conditions for Landscapers Purley. This page explains the important rules, expectations, and responsibilities that apply when using our landscaping services. By engaging with our services, you agree to the terms outlined here. These conditions are designed to create clarity, support fair service delivery, and help ensure a smooth working relationship between our team and our customers.
We believe in clear communication and professional standards. Whether you are booking garden maintenance, lawn care, planting, patio work, or broader landscape improvements, understanding these terms helps protect both parties and supports a successful outcome. Please read this page carefully, as it outlines payment expectations, service limitations, customer responsibilities, scheduling arrangements, liability considerations, and other important details.
1. Acceptance of Terms
By requesting a quotation, confirming a booking, or allowing work to begin, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, you should not proceed with the service request.
Landscapers Purley reserves the right to update or revise these terms at any time. Any changes will apply to future services unless otherwise stated. It is the customer’s responsibility to review the terms periodically to remain informed about the latest version.
2. Scope of Landscaping Services
Our landscaping services may include a range of outdoor works depending on the agreement made at the time of booking. Typical services can involve:
- Lawn mowing and turf care
- Garden design and planting
- Hedge trimming and pruning
- Patio and paving installation
- Fence and boundary improvements
- Soil preparation and bed maintenance
- Seasonal clean-ups and general garden upkeep
- Soft landscaping and outdoor transformation work
All services are delivered according to the written or verbal agreement made before the work begins. Any additional tasks not included in the original arrangement may be treated as extra work and may require a revised quotation or separate approval.
3. Quotations and Pricing
All quotations are based on the information available at the time they are prepared. The price may depend on factors such as the size of the area, the complexity of the work, material requirements, access conditions, and the condition of the site. Quoted prices are typically valid for a limited period and may be withdrawn or revised after that time.
It is important to understand that unexpected site conditions may affect the final price. For example, hidden roots, drainage issues, poor soil quality, uneven ground, or the need for additional materials can alter the scope of the work. In such cases, we will make reasonable efforts to inform the customer before proceeding with additional charges.
All prices are subject to confirmation before work starts. If the customer requests changes after the quotation has been accepted, the price may be adjusted to reflect the additional labour, materials, or time required.
4. Deposits and Payments
Depending on the size and type of project, a deposit may be required before work is scheduled or materials are ordered. Deposits help secure booking dates and cover early project costs. Unless otherwise agreed, deposits are generally non-refundable once planning, labour allocation, or material purchases have begun.
Payment terms will be agreed before the project starts. In most cases, full payment is due upon completion unless a staged payment arrangement has been confirmed in writing. For larger landscaping projects, payments may be divided into milestones based on project progress.
Late payments may result in delays to the project, suspension of work, or additional administration charges where permitted. The customer is responsible for ensuring that payment is made on time and through the agreed method.
Accepted Payment Expectations
- Payments must match the amount agreed in the quotation or invoice
- Any payment deadlines should be observed carefully
- Disputed amounts should be raised promptly
- Completed work may remain unpaid if the customer delays without valid reason
5. Scheduling and Access to Property
Appointment dates are arranged based on availability, weather conditions, labour schedules, and project requirements. While every effort is made to keep to agreed dates, landscaping work can sometimes be affected by circumstances outside our control. These may include heavy rain, frost, supply delays, or safety concerns.
The customer must ensure that the site is accessible on the agreed date and time. If access is prevented or delayed, the project may need to be rescheduled. Additional charges may apply if our team is unable to proceed due to lack of access, incomplete preparation, or inaccurate site information.
It is also the customer’s responsibility to remove or secure personal items, pets, vehicles, and valuables from work areas before the service begins. This helps reduce the risk of damage and allows the team to work efficiently.
6. Customer Responsibilities
To ensure a successful landscaping project, the customer must provide accurate information about the property, the desired work, and any known restrictions. This includes sharing details about hidden utilities, underground services, drainage systems, boundaries, and relevant permissions where needed.
Customers are responsible for confirming that any requested work is permitted on the property. If planning permission, neighbour consent, leaseholder approval, or other authorisations are necessary, the customer must obtain them before work begins unless otherwise agreed in writing.
Customers should also review the proposed service carefully and notify us of any changes or concerns before work starts. Once the project is underway, significant changes may increase costs or affect completion time.
7. Materials and Product Quality
When materials such as turf, stone, timber, plants, topsoil, gravel, or paving are supplied as part of the service, they will be selected according to the agreed specification. Natural materials can vary in appearance, texture, colour, and size. This variation is normal and does not usually count as a defect.
Where plant materials are used, the customer should be aware that living products require care and may be affected by weather, soil conditions, watering practices, and maintenance after installation. We may offer guidance on general upkeep, but long-term plant health depends heavily on environmental conditions and customer maintenance practices.
Outdoor materials and plants are subject to natural variation, and minor differences should not be considered faults unless they materially affect the agreed outcome.
8. Changes to Work and Variations
Any request to alter the agreed scope of work must be discussed and approved before implementation. Changes may include additional planting, different paving patterns, extra clearing, or modifications to the layout. Where changes affect time, labour, or materials, the price and completion schedule may be revised accordingly.
We will always aim to accommodate reasonable variations, but changes requested after work has started may not be possible without delay. If a variation is approved, it may be documented in writing or confirmed by email, message, or other agreed method.
9. Delays and Force Majeure
We are not responsible for delays caused by events beyond our reasonable control. These may include severe weather, supplier shortages, transport issues, accidents, strikes, illness, utility failures, or other unforeseen disruptions. Where such events occur, the work may be postponed until conditions become suitable for safe and effective completion.
If a delay affects a project timeline, we will make reasonable efforts to communicate the situation and arrange a new date. However, we cannot guarantee a fixed completion date where external factors interfere with the service.
10. Health and Safety
Health and safety are fundamental to all landscaping work. Our team works to maintain a safe environment and uses appropriate equipment and working methods. Customers must cooperate by informing us of any hazards on site, including unstable ground, concealed wiring, water features, restricted access points, or other risks.
The work area should be kept as clear as possible. Customers should avoid entering active work zones unless invited to do so. If children, pets, or visitors are present, they must be supervised and kept away from tools, machinery, and moving materials.
We may pause work if conditions are judged unsafe. Safety decisions made by the team are final when related to preventing harm or property damage.
11. Liability and Limitations
We take care to deliver work professionally and with reasonable skill. However, we are not liable for indirect losses, incidental damage, or consequences arising from circumstances beyond our control. This includes pre-existing issues on the property, hidden defects, or conditions that could not reasonably have been identified before work started.
Where accidental damage occurs as a direct result of our work and is proven to be our responsibility, we will assess the matter fairly and take reasonable steps to resolve it. The extent of any remedy will depend on the nature of the issue and the evidence available.
We are not responsible for damage caused by:
- Undisclosed underground services
- Existing structural faults
- Poor drainage or soil instability not known beforehand
- Weather-related effects after completion
- Neglect, misuse, or poor maintenance after installation
12. Complaints and Issue Resolution
If you are unhappy with any part of the service, you should raise the issue as soon as possible. Early communication allows concerns to be investigated promptly and fairly. We will review the matter and, where appropriate, arrange a visit, discussion, or corrective action.
To help resolve concerns efficiently, customers should provide clear details and, if possible, supporting photographs or descriptions. We aim to handle complaints professionally and in a reasonable timeframe.
Most issues can be resolved quickly when they are reported early and discussed constructively. Delayed complaints may be harder to assess, particularly if site conditions have changed after completion.
13. Cancellations and Rescheduling
If you need to cancel or postpone a booking, please do so as early as possible. Cancellations made after work has been scheduled may affect staffing, materials, and project planning. In some cases, charges may apply if significant preparation has already been completed.
Where a rescheduled date is required, we will try to offer a new appointment based on availability. However, the timing of the new booking may differ from the original date due to workload, weather, or seasonality.
14. Ownership and Materials Left on Site
Unless otherwise stated, materials supplied and installed as part of the project become part of the property once payment is completed. Any materials not paid for remain the property of the service provider until payment is received in full.
Unused materials, packaging, waste, or offcuts may be removed from site unless the customer requests otherwise and this has been agreed. Disposal arrangements should be discussed in advance where relevant.
15. Termination of Service
We reserve the right to stop or withdraw from a project if the customer breaches these terms, fails to pay as agreed, provides false information, or creates unsafe working conditions. In such cases, the customer may remain liable for costs already incurred, including labour, materials, or preparatory work.
Likewise, if we determine that continuing the work is not reasonably possible due to site conditions or unforeseen complications, we may discuss alternative solutions or terminate the arrangement with appropriate notice where practical.
16. Intellectual Property and Content
Any written estimates, plans, layouts, or service descriptions produced for a project may remain the property of Landscapers Purley unless otherwise agreed. These materials should not be copied, distributed, or reused without permission.
This section helps protect the originality of project planning and any documented concepts created during the service process. Customers may use completed work on their property as intended, but project documentation remains subject to ownership rules unless transferred by agreement.
17. Privacy and Information Use
Any personal information shared during the service process will be used only for legitimate business purposes, such as managing bookings, preparing quotations, arranging work, and handling invoices. Information will be treated with care and used in line with applicable data protection expectations.
We only retain information that is reasonably necessary for administration, recordkeeping, and service delivery. Customers should avoid sharing unnecessary sensitive details unless they are directly relevant to the project.
18. General Provisions
If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply. A failure to enforce any right or provision at one time does not mean that right is waived in future situations.
These terms are designed to support fair and professional landscaping services. They help ensure that expectations are clear and that both the customer and the service provider understand their roles throughout the project.
19. Final Notice
By proceeding with services from Landscapers Purley, you confirm that you have read these terms and conditions and agree to comply with them. We aim to provide high-quality landscaping work with professionalism, care, and attention to detail. These terms help make that possible by setting clear standards for service, payment, communication, and responsibility.
Thank you for taking the time to review these terms. If you choose to move forward with our services, you do so on the understanding that all work will be carried out under the conditions set out on this page. For the best results, customers and service providers should work together with honesty, clarity, and mutual respect.
